Privacy Policy

Nova Gifts SG Pte Ltd ("we", "our", or "us") operates this service, providing online gift retail, gift curation, occasion-based gift guides, personality-based gift selection, age-specific recommendations, personalized gift options, gift wrapping services, local delivery, corporate gifting solutions, and lifestyle product sourcing through our online platform. This policy describes how we collect, use, and disclose personal information when you visit or make a purchase from our site, and your rights in relation to that information.

Information We Collect

We collect information you provide directly to us when you use our site. This may include:

• Personal identifiers like your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Information related to gifts, such as recipient names, addresses, and personalized messages.
• Account information, including your username and password if you create an account.
• Communications with us, such as customer service inquiries or feedback.
• Information you provide when participating in surveys, promotions, or contests.

We also automatically collect certain information about your device and your interaction with our site. This information may include:

• Browser type and version
• Operating system
• IP address
• Time zone
• Cookie information
• Pages you view
• Search terms you use
• Referring website address

How We Use Your Information

We use the information we collect to:

• Provide and maintain our service, including processing orders, arranging for shipping, and providing invoices and order confirmations.
• Communicate with you about your orders, account, or our services.
• Respond to your inquiries and customer service requests.
• Improve and optimize our site and services, such as generating analytics about how customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns.
• Personalize your experience on our site, including providing tailored gift recommendations and personalized options.
• Administer your account, if you create one.
• Detect and prevent fraud or other malicious activity.
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• With your consent, or where otherwise permitted by law, send you promotional communications about our products and services.

Sharing Your Information

We may share your personal information with third parties to help us provide our services and fulfill our agreements with you. These third parties include:

• Service providers who assist with payment processing, order fulfillment, shipping, data storage, and marketing. We share your personal information with these parties only to the extent necessary to perform their functions.
• Analytics providers, such as Google Analytics, to help us understand how our customers use the site. Information about how Google uses your Personal Information is available on their privacy policy.
• We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request erasure of your personal information under certain circumstances.
• The right to restrict or object to the processing of your personal information.
• The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.
• If we process your personal information based on your consent, the right to withdraw that consent at any time.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before fulfilling your request.

Cookies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than your own. When we transfer your information internationally, we take steps to ensure that your data is protected in accordance with this policy and applicable laws.

Children's Privacy

Our service is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. We will post the revised policy on this page.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us by mail at the following address:

Nova Gifts SG Pte Ltd
38 Tai Seng Street, #08-01
Singapore, Singapore, 533972
Singapore